Order processing and delivery
Orders are processed after payment authorization and inventory checks. Available shipping methods, charges, and any delivery estimate supplied by the carrier are shown during checkout when that information is available. Delivery timing can vary by destination, carrier capacity, weather, remote-area service, holidays, and other circumstances outside the store's direct control.
Shipping address
Please review the shipping name, street address, unit number, postal or ZIP code, and contact details before submitting an order. If an address correction is needed, contact us as soon as possible at support@mastermindtoy.shop. A change cannot be guaranteed after an order has entered fulfillment.
Tracking and delivery
When tracking is available, the tracking information is provided after the carrier receives the shipment. A carrier scan can take time to appear after a shipping label is created. Customers should review the carrier's tracking record for the latest delivery event.
Delays, loss, or damage
If a shipment is substantially delayed, arrives damaged, or is shown as delivered but cannot be located, contact us with the order number and relevant delivery details. Keep the packaging and damaged item when a carrier claim may be required.
Shipping questions
For a delivery question before or after ordering, contact support@mastermindtoy.shop.