How to contact us
For help with an order, product question, delivery issue, return request, or website problem, email us at support@mastermindtoy.shop. Please include your order number when your question relates to an existing purchase so we can locate the correct transaction.
Order support
Messages are reviewed on business days. Complex delivery, return, or payment questions can take longer when we need information from a carrier or payment provider. Please avoid sending full payment-card numbers or other highly sensitive financial information by email.
Return correspondence
Do not send a return before receiving the applicable return instructions. The current return or mailing address is: CA, ON
Website questions
If a page, product image, checkout step, or account feature is not working as expected, include the page address and a short description of what happened. This helps us investigate the issue without asking you to send unnecessary personal information.