Frequently asked questions
How do I know whether my order was received?
After a successful checkout, the store normally provides an on-screen confirmation and may send an order email. If you are unsure whether an order was created, contact support@mastermindtoy.shop before submitting the same purchase again.
Can I change my shipping address?
Contact us as soon as possible. We can review a correction request, but an address change cannot be guaranteed after fulfillment has started.
Where can I see shipping charges?
Available shipping methods and charges are displayed during checkout when the carrier or shipping configuration provides them.
Will I receive tracking?
Tracking information is supplied when it is available for the selected shipping service. Carrier updates can take time to appear after a label is created.
What is the return window?
Eligible unopened items must be returned within 30 days from the date of delivery. See the Refund and Returns Policy for the full eligibility requirements.
Can I return an opened item or an incomplete kit?
No. Opened items and returns with missing kit components do not qualify for a refund under the standard return policy.
How long does a refund take?
After the returned package is received and inspected, refund processing may take up to 7 business days. A payment provider can require additional time to post the credit.
How do I report a damaged or incorrect item?
Email support@mastermindtoy.shop with the order number and a description of the issue before sending the product back.
How can I contact the store?
Use support@mastermindtoy.shop. For a return mailing address, follow the instructions provided for your return request.